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Technical Services Manager

Department: Digital Services
Reports To: Sr. Director of Digital Services

Summary

Under the direction of the Sr. Director of Digital Services, this position is responsible for the development, operation, maintenance of the IT infrastructure, telephone systems and support services for the organization. The Technical Services Manager will provide strategic direction to the IT team while maintaining a focus on continuous improvement and operational effectiveness for the IT function.

Accountabilities

• Provide ongoing organizational needs analysis for the IT department including execution strategies, personnel alignment efficiencies and optimization goals.
• Create and Review project plans and coordinate project activity.
• Manage network, backup, security, telephone and user help systems.
• Develop, interpret and implement organizational IT goals, policies, and procedures.
• Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery.
• Consult with users, management, vendors, and technicians to assess computing needs and system requirements.
• Stay abreast of advances in technology.
• Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
• Provide users with technical support for computer problems.
• Evaluate data processing and IT infrastructure proposals to assess project feasibility and requirements.
• Recruit, hire, train and supervise staff, and participate in staffing decisions.
• Other duties as assigned.

Knowledge and Skills

Bachelor’s degree from an accredited college or university with major course work in Information Technology or related field.

Candidate must have strong work experience in key areas of IT including but not limited to:

• Network Infrastructure and protocols - TCP/IP, WiFi (802.11g/n), VPN, DNS, SNMP,
• LAN/WAN hardware - Switches, Routers; Telephony infrastructure - T-1, DSL, etc
• Server and Network Operating Systems - Microsoft Windows XP/7, Windows Server 2003-2008, Active Directory, VM Ware, SharePoint, Exchange 2010
• LAN/WAN Tools — Familiar with Microsoft SCCM
• Centralized Data storage — SAN or Dell Equallogic Systems
• Data backup/recovery solutions - CA, Backup Exec
• Software: Microsoft Office 2007, Symantec Anti-Virus,

Certifications:

• Network Certification such as CCNA, CCNP, or CCIE a plus
• Microsoft Certification (MCSE) a plus

Required Qualifications:

• At least five (5) years experience in IT, preferably in management or operations.
• Supervisory experience, good organization and leadership qualities and a broad knowledge of the public media industry a must.
• An energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image.
• A strategic visionary with sound technical skills, analytical ability, good judgment and strong operational focus.
• An intelligent and articulate individual who can relate to people at all levels of an organization, and possesses excellent communication skills.
• A good educator who is trustworthy and willing to share information and serve as a mentor.
• An excellent negotiator who is experienced in contracts. A decisive individual who possesses a “big picture” perspective and is well versed in systems.
• Ability to read, analyze, and interpret the most complex documents.
• Ability to respond effectively to the most sensitive inquiries or complaints.
• Ability to make effective and persuasive speeches and presentations.

Language Skills Ability to read, analyzes, and interprets common scientific and technical journals, financial reports, and legal documents. Ability to effectively present information to top management and staff.

Mathematical Skills Ability to apply basic mathematical equations and concepts. Ability to determine test reliability and validity, analysis of variance, correlation techniques and factor analysis.

Reasoning Ability Ability to define problems collects data, establish facts, and draw valid conclusions.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods through out the day. Reaching above shoulder heights, below the waist or Lifting as required filing documents or store materials throughout the workday. Proper lifting techniques required.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For the most part ambient room temperatures, lighting and traditional office equipment as found in a typical office environment.

Submit resume to Human Resources.